LF Service desk ticketing changes
Trishan de Lanerolle
Service Desk migration
The Linux Foundation IT is migrating from email-based support system using Request Tracker to a web-based platform provided by Jira Service Desk. We are doing this in order to improve our level of service and your support experience.
The following are the primary improvements you should expect after migration is complete:
The new service desk will become available to you starting Monday, June 17, 2019.
Any support requests that are already open in RT will be preserved and completed there, so there is no need to re-submit them again using the Jira Service Desk. Any new tickets created in RT will be automatically closed with a suggestion and instructions to use the new service desk procedure.
Starting Monday, June 17, please use the procedure described in the attached “Getting LF IT Help” document.