2FA account settings analytics Android app API app cover photo credit card on file dark mode downgrading Emailed Photos album extra member data Groups.io mail servers guidelines iOS app IP addresses items per page keyboard shortcuts logging in member labels mobile app moderation settings past members payers privacy settings private groups public groups signatures Slack synchronization social logins spam control settings spam reported message summaries Tapbacks threading two-factor authentication upgrading username videos visibility web/app notifications
ctrl + shift + ? for shortcuts
© 2025 Groups.io
  1. Help Center
  2. Index

Checking your email delivery history for a group

If you are not receiving email messages from a group that you are subscribed to, you can check your email delivery history for the group:

  1. Log in to Groups.io and go to the group’s website.
  2. Desktop browser: In the left menu, select Subscription > Delivery History.
    Mobile device: At the bottom of a page in the group, tap the More icon and then select Subscription > Delivery History on the More menu.
  3. On the resulting Email Delivery History page, review the information to see whether you can determine why messages from the group have not been delivered to you. (On a mobile device, use landscape orientation to see the page more clearly.)

Tip: If the Bounces panel at the bottom of the Email Delivery History page shows that email to you has been bouncing, see Dealing with bouncing accounts.

Note: The Groups.io system stores only the 20 most recent successful and attempted email delivery results.

Updated: July 30, 2025